

If you do not have it installed, learn more here.

If you need additional help, please post to our surveillance iPhone app forum.You must have the NVMS7000 PC client to be installed on your computer. We hope that this article was useful in helping to troubleshoot the mobile access to your surveillance camera. In this case, the iCamViewer iPhone app can access your camera both from WIFI and cellular internet connections. Use the IP address obtained in the step above to configure the the client software that you are using to access your camera.On the same network as your camera, use this what is my IP address tool to verify that you know your correct WAN address. Make sure you know the correct Internet IP address used at the location where your camera is.Once you have port forwarding setup, you can use this check port forwarding tool to be sure that you did successfully set it up correctly. If your router is not on that page, the concepts are the same to configure any router and you should be able to improvise if you have the manual for your particular model. Port forwarding instructions for some routers can be found here. Follow the instructions for your router to setup port forwarding for the port that your camera uses for remote access.These problems are easily solved by doing the following. or 10., then you are using the LAN (local area network) IP address of the device, which will only work on the local network. If you are accessing your camera using an IP address that starts with 192. The IP address of the Internet connection at the location of the camera is not being used.More details can be found here about how port forwarding works. Port forwarding allows outside Internet traffic to the surveillance camera.


